FAQs
How long does production take?
Each piece is made to order and typically requires 5–7 business days for production before shipping.
Production times may vary during busy periods or for custom projects.
How long does shipping take?
Delivery time depends on your location and begins after production is complete.
Typical delivery times:
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USA, EU, UK: 4–7 business days
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Canada & Asia: 3–5 business days
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Australia: 4–8 business days
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Bahrain: within 24 hours
Do you ship internationally?
Yes — we ship worldwide and carefully package every order for safe international delivery.
Will I need to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees determined by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Are the products handmade?
Yes. Every piece is handcrafted and assembled to order using layered wood construction and precision-cut detailing.
Because each product is handmade, slight variations in wood grain, texture, and finishing may occur.
Can I request a custom map or track?
Yes. We offer custom map designs including:
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custom circuit maps
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city maps
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trail maps
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personalized projects
You can contact us with your request for more information.
What materials are used?
Our products are primarily created using layered wood construction with carefully selected finishing materials.
Some designs may also include resin detailing depending on the collection.
Are the products ready to hang?
Yes. All framed wall pieces are designed for easy display and arrive ready to hang unless otherwise stated.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the product and packaging.
We will review the issue and work toward a suitable resolution.
Can I cancel my order?
Orders may only be canceled before production begins.
Once production has started, cancellations may not be possible due to the made-to-order nature of our products.