Privacy policy
Introduction
This Privacy Policy describes how Engravia Craft W.L.L. ("EngraviaCraft", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit EngraviaCraft.com or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect:
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Name
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Email address
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Shipping and billing address
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Telephone number
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Payment information
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Order details
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Device information
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Browser type
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IP address
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Website usage and analytics data
Payment information is securely processed by authorised third-party payment providers. We do not store your complete payment card details.
How We Use Your Information
We use your information to:
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Process and fulfil orders
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Verify and process payments
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Provide customer support
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Send order confirmations and shipping updates
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Improve our website and customer experience
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Prevent fraud and unauthorised transactions
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Comply with legal and regulatory obligations
If you subscribe to our newsletter, we may also send occasional marketing communications. You may unsubscribe at any time using the unsubscribe link included in our emails.
Sharing Your Information
We only share personal information when necessary to operate our business.
This may include:
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Payment service providers
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Shipping and logistics companies
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Website hosting providers
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Email marketing providers
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Analytics and website performance providers
These service providers only receive the information necessary to perform their services on our behalf.
We never sell, rent, or trade your personal information.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to:
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Remember your preferences
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Improve website functionality
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Analyse website traffic
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Measure website performance
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Support marketing and remarketing activities
You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
Data Security
We take reasonable technical and organisational measures to safeguard your personal information using secure systems and industry-standard security practices.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.
International Customers
As we ship internationally, your information may be transferred to and processed in countries outside your country of residence for payment processing, order fulfilment, shipping, and customer support.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Object to certain processing activities
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Withdraw consent for marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page.
Contact Information
Engravia Craft W.L.L.
Kingdom of Bahrain
Email: support@engraviacraft.com
Website: EngraviaCraft.com